Legal
Refunds
GuildTales is operated by Bobook Limited, a private company limited by shares registered in Ireland, CRO number 785764.
A membership is an ongoing digital service. Prices include any applicable VAT. Your purchase is processed by Stripe as merchant of record. The membership is sold to you through Link, Stripe's merchant-of-record service; Bobook Limited provides the reading room and grants the licence to read and listen. Sold through Link, LLC. You have a 14-day right of withdrawal.
Your right to withdraw
You can withdraw from a new membership within 14 days of the day you subscribe, without giving a reason. To withdraw, email info@bobook.club with a clear statement, or use the form below. We receive withdrawal notices for Link, the seller, and pass them on the same day. You can also contact Link support at https://support.link.com/topics/sold-through-link. You only need to send it before the 14 days end.
What you get back
Your refund is paid by Link through Stripe within 14 days of your notice reaching us, to the same payment method, with no fee, and includes any VAT charged. Receipts and refund confirmations come from Link. If you asked for access to start immediately, we deduct an amount proportionate to the days you had access: the price ÷ the days in your billing period × the days used. (For example, if you withdraw on day 5 of a €8 monthly membership, €1.33 is deducted.) If you didn't ask for immediate access, you get a full refund.
Model withdrawal form
To Link (Stripe merchant of record), c/o Bobook Limited, Venture Hub, 136 Capel Street, Dublin 1, D01 T2C9, Ireland, info@bobook.club: I hereby give notice that I withdraw from my contract for the following service: GuildTales [tier] membership, ordered on [date]. Name: … Account email: … Date: …
Cancelling after 14 days
You can cancel at any time in the customer portal. Your membership stops renewing, and you keep access until the end of the period you've paid for. We don't refund the rest of a period you've already started, except where the law gives you a right to a refund (for example, if the service is faulty).
We email you a confirmation of your membership, including these terms and the consent you gave, straight after payment.